Refund policy

Refund Policy

We want you to love your Punchy Pieces jewelry. If something isn't right, here's how we handle returns and refunds.

Return Window

We accept returns within 14 days of delivery. To be eligible, items must be unworn and in original packaging. Tags are not required.

Final Sale Items

All sale and discounted items are final sale and are not eligible for return or exchange.

Damaged or Defective Items

If your order arrives damaged or defective, please email us within 48 hours of delivery with photos of the item and packaging. We'll make it right. Punchy Pieces covers return shipping costs for damaged or defective items.

Return Shipping

For non-damaged returns, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for lost returns.

Refund Timing

Once your return is received and inspected, your refund will be processed within 3–5 business days to your original payment method.

Exclusions

The following items are not eligible for return: sale and discounted items, items that show signs of wear, and items not in their original condition.

Contact Us

Questions about your return? Reach out to us at hello@punchypieces.com.